Terms of Service

These Terms of Service (“Terms”) govern your access to and use of untens.com (the “Site”) and your purchase or use of products and services offered by UNTENS, (“UNTENS,” “we,” “us,” or “our”).

By visiting the Site, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using the Site.

1. Online Store Terms

By using the Site, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.

You may not use our products or services for any unlawful, unauthorized, or fraudulent purpose. You must not violate any applicable laws while using the Site.

You must not transmit viruses, malicious code, or other material that could damage, interrupt, or interfere with the Site or its users.

We may refuse or terminate access to the Site if these Terms are violated.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to the Site when reasonably necessary, including in cases of suspected fraud, misuse, payment issues, pricing errors, or violations of these Terms.

Your information, excluding payment card information, may be transferred through different networks and may be adapted to technical requirements. Payment card information is encrypted during transmission by our payment providers.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or our services without our prior written permission.

3. Product Information

We make reasonable efforts to display product descriptions, images, specifications, colors, and other information as accurately as possible.

However, the appearance of a product may vary depending on your screen, device, lighting, manufacturing updates, or other factors. We do not guarantee that every image or color displayed on the Site will be completely accurate.

Product packaging, accessories, instructions, and design may occasionally be updated without notice, provided that the product’s essential function remains substantially the same.

All products are subject to availability. We may discontinue, modify, or limit the sale of a product at any time.

4. Product Use and Wellness Disclaimer

UNTENS products are intended for personal wellness and general consumer use unless otherwise expressly stated.

Our products, Site content, guides, routines, and educational materials are not intended to provide medical advice or to diagnose, treat, cure, or prevent any disease or medical condition.

Always read and follow the instructions, warnings, safety information, and usage guidance supplied with the product.

You are responsible for determining whether a product is appropriate for you. Consult a qualified healthcare professional before use if you have a medical condition, use an implanted electronic device, are pregnant, are under medical supervision, or are uncertain whether the product is suitable for you.

Stop using the product and seek appropriate professional advice if you experience pain, unusual discomfort, irritation, or an unexpected reaction.

UNTENS is not responsible for injury, damage, or loss caused by misuse, use contrary to the supplied instructions, unauthorized modification, improper storage, or failure to follow applicable safety warnings.

5. Orders and Order Acceptance

Submitting an order does not guarantee that the order has been accepted.

We may accept, reject, limit, or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Payment authorization failure
• Shipping restrictions
• Errors in customer or delivery information
• Unusually large quantities or suspected resale activity

An order is considered accepted when we send confirmation that it has entered processing or has been shipped.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

6. Prices and Payment

All prices are displayed in the currency shown on the Site and may change without notice.

The price charged will be the price displayed at checkout when the order is submitted, subject to correction of obvious errors.

Applicable taxes, shipping costs, and other charges will be displayed during checkout when required.

You agree to provide current, complete, and accurate billing and payment information. You confirm that you are authorized to use the payment method submitted with your order.

Payment processing is performed by third-party payment providers. We generally do not directly receive or store your complete payment card number.

7. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Only one discount code may be used per order
• Discounts cannot be applied retroactively
• Promotions have no cash value
• Promotional offers may be changed or withdrawn at any time
• Free gifts cannot be exchanged for cash
• Returned orders may lose eligibility for promotional discounts or free gifts

We may cancel or refuse a promotion if we reasonably believe it has been used fraudulently, improperly, or contrary to its stated conditions.

8. Shipping and Delivery

Shipping times displayed on the Site are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, severe weather, public holidays, customs procedures, high order volumes, incorrect addresses, or other events outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We cannot guarantee that an address can be changed after an order enters processing.

Additional information about processing, tracking, delivery, and missing packages is available in our Shipping Information Policy, which forms part of these Terms.

Sellers must follow their stated shipping promises, and U.S. federal rules may impose additional obligations when shipment is delayed.

9. Returns, Refunds, and Cancellations

Returns, refunds, damaged products, incorrect products, and order cancellations are governed by our Refund Policy, which forms part of these Terms.

You must contact us before returning a product. Unauthorized returns may not be accepted.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

10. Accuracy of Information

We attempt to keep the information on the Site accurate and current. However, the Site may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping charges
• Delivery estimates

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.

11. Customer Accounts

Certain features may allow you to create a customer account.

You are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Restricting access to your account and device
• Notifying us of suspected unauthorized access

You are responsible for activity carried out through your account unless prohibited by applicable law.

We may suspend or terminate accounts involved in fraud, misuse, unauthorized activity, or violations of these Terms.

12. Reviews and User Content

You may be able to submit reviews, photographs, comments, feedback, suggestions, or other content.

By submitting content, you confirm that:

• You own the content or have permission to submit it
• The content is accurate and based on your genuine experience
• The content does not violate another person’s rights
• The content is not unlawful, deceptive, threatening, defamatory, or abusive
• The content does not contain malicious software or unauthorized advertising

You grant UNTENS a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content in connection with our business, marketing, and services, subject to applicable privacy laws.

We may remove or decline to publish content that violates these Terms, but we are not obligated to monitor all user-submitted content.

13. Intellectual Property

The Site and its content, including the UNTENS name, logos, product images, graphics, text, videos, guides, downloads, page designs, and other materials, are owned by or licensed to UNTENS and are protected by applicable intellectual property laws.

You may use the Site only for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, create derivative works from, or commercially exploit our content without prior written permission.

14. Third-Party Services and Links

The Site may contain links to third-party websites or use services provided by third parties, including Shopify, payment processors, shipping carriers, analytics providers, and social media platforms.

We do not control and are not responsible for the content, availability, security, terms, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies. You should review those policies before using the services or providing personal information.

15. Privacy

Our collection and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the Site, you acknowledge that information may be processed by Shopify and other service providers necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer support.

16. Prohibited Uses

You may not use the Site:

• For unlawful or fraudulent purposes
• To violate intellectual property or privacy rights
• To submit false or misleading information
• To harass, threaten, abuse, or discriminate against others
• To distribute spam, phishing messages, malware, or harmful code
• To collect personal information about others without authorization
• To interfere with the Site’s security or operation
• To bypass access controls or security measures
• To place orders using stolen or unauthorized payment information
• To purchase products for unauthorized resale
• To impersonate another person or organization

We may suspend or terminate access for prohibited conduct.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The Site will always be uninterrupted, secure, or error-free
• Every defect or technical issue will be corrected immediately
• Product results will be identical for every customer
• Information on the Site will always be complete or current
• The Site will be compatible with every device or browser

Any product warranties expressly provided with a product remain subject to their stated terms.

Some jurisdictions do not permit the exclusion of certain implied warranties. In those jurisdictions, exclusions apply only to the extent legally permitted.

18. Limitation of Liability

To the fullest extent permitted by applicable law, UNTENS and its owners, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or products.

This may include loss of profits, revenue, data, business opportunity, or other intangible losses.

Where liability cannot legally be excluded, our total liability will be limited to the amount you paid to UNTENS for the product or order giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, or other liability that cannot legally be restricted.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless UNTENS, its affiliates, owners, employees, contractors, suppliers, and service providers from claims, losses, damages, liabilities, and reasonable costs arising from:

• Your violation of these Terms
• Your unlawful or improper use of the Site
• Your infringement of another person’s rights
• Content you submit through the Site

This section does not apply where prohibited by applicable consumer protection law.

20. Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, labor disputes, transportation disruptions, carrier delays, power failures, internet outages, supply shortages, pandemics, or similar events.

We will make reasonable efforts to resume affected services as soon as practical.

21. Termination

These Terms remain effective until terminated by you or us.

You may stop using the Site at any time.

We may suspend or terminate your access if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or created a risk to the Site, UNTENS, or other customers.

Terms that logically should continue after termination—including intellectual property, disclaimers, limitations of liability, indemnification, and governing law—will remain in effect.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted.

The remaining provisions will continue in full force and effect.

23. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

A waiver is valid only when provided in writing by an authorized representative of UNTENS.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Information Policy, and any other policies posted on the Site, form the entire agreement between you and UNTENS regarding your use of the Site and purchase of products.

25. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, products, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Contact Information

Questions about these Terms should be sent to:

UNTENS
Email: info@untens.com
Website: untens.com