Privacy Policy

This Privacy Policy describes how UNTENS, (“UNTENS,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit untens.com (the “Site”), make a purchase, contact us, or otherwise use our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

We may collect information that you provide directly, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Account information, if you create an account
  • Messages submitted through our contact form or customer support email
  • Product reviews, survey responses, or other content you choose to provide

Payment information is collected and processed by our payment service providers. We may receive limited payment-related details, such as payment status, payment method, and transaction information, but we generally do not receive your complete payment card number.

Please do not submit sensitive medical or health information through our contact forms or customer support channels.

Information Collected Automatically

When you use the Site, we and our service providers may automatically collect certain information, including:

  • IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Pages viewed and links clicked
  • Referring website
  • Date and time of visits
  • Shopping cart activity
  • Purchase and browsing behavior
  • Cookie and similar technology information

Information From Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Customer support and email service providers

2. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders
  • Process payments and refunds
  • Provide order confirmations and shipping updates
  • Respond to questions and customer support requests
  • Manage returns, disputes, and warranty requests
  • Maintain and improve the Site and our products
  • Personalize your shopping experience
  • Send marketing communications where permitted
  • Measure the effectiveness of advertising and marketing
  • Detect and prevent fraud, misuse, security incidents, and illegal activity
  • Comply with legal, tax, accounting, and regulatory obligations
  • Protect our rights, customers, business, and property
  • Enforce our terms and store policies

3. Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products.

When you visit the Site or make a purchase, Shopify may process personal information on our behalf or for its own purposes in accordance with its applicable privacy policies. Your information may be processed in countries where Shopify and its service providers operate.

For more information about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our Services, including:

Service Providers

We may disclose information to companies that perform services for us, such as:

  • Website hosting and e-commerce providers
  • Payment processors
  • Warehouses, suppliers, and fulfillment partners
  • Shipping carriers
  • Customer support providers
  • Email and marketing providers
  • Analytics and advertising providers
  • Fraud prevention and cybersecurity providers
  • Professional advisers, accountants, insurers, and legal advisers

These providers may use personal information only as permitted by their agreements with us and applicable law.

Business and Legal Disclosures

We may disclose personal information:

  • To comply with applicable laws, regulations, court orders, or legal processes
  • To respond to lawful requests from government authorities
  • To investigate fraud, security incidents, or violations of our policies
  • To protect the rights, safety, and property of UNTENS, our customers, or others
  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

5. Advertising and Analytics

We may work with advertising, social media, and analytics providers to understand how visitors use our Site, measure advertising performance, and present more relevant advertisements.

These providers may collect information about your activity on our Site using cookies, pixels, tags, and similar technologies. Depending on the law where you live, some of these activities may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even when no money is exchanged.

We do not sell personal information for money.

Where required by applicable law, you may opt out of certain advertising or data-sharing activities through the cookie preference tool, privacy options link, or data-sharing opt-out page available on our Site.

6. Cookies and Similar Technologies

We and our service providers use cookies, pixels, local storage, and similar technologies to:

  • Operate essential Site functions
  • Remember your preferences and shopping cart
  • Keep the Site secure
  • Understand Site traffic and performance
  • Improve the customer experience
  • Measure marketing and advertising performance
  • Deliver personalized advertising where permitted

Some cookies are necessary for the Site to function. Other cookies may be optional depending on your location.

You may manage cookies through our cookie preference tool or your browser settings. Blocking certain cookies may affect how the Site functions.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may send you promotional emails about products, offers, and updates.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in the email. Even after unsubscribing from marketing messages, we may still send you non-promotional communications relating to your orders, account, customer support requests, or legal notices.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services
  • Complete transactions
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements
  • Comply with legal and regulatory requirements

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure. You should use caution when submitting information online and protect your account credentials where applicable.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Receive a portable copy of certain information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of targeted advertising or certain sharing of personal information
  • Appeal a decision regarding a privacy request, where applicable
  • Submit a complaint to an applicable data protection authority

To exercise your rights, contact us at info@untens.com.

We may need to verify your identity before completing your request. You may also be permitted to use an authorized agent to submit a request on your behalf. We will not discriminate against you for exercising your applicable privacy rights.

Certain information may be exempt from a request, including information we must retain for legal, security, fraud-prevention, accounting, or transaction-completion purposes.

11. United States State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where such laws apply to UNTENS, you may have the right to request information about the categories of personal information we collect, the purposes for which we use it, the categories of third parties to whom it is disclosed, and the specific information we maintain about you.

You may also have the right to opt out of:

  • The sale of personal information
  • The sharing of personal information for cross-context behavioral advertising
  • Targeted advertising
  • Certain forms of profiling

Where required and technically supported, we may recognize opt-out preference signals such as the Global Privacy Control.

To submit a privacy request, email info@untens.com with the subject line “Privacy Request.”

12. International Visitors

Your personal information may be transferred to and processed in the United States, Canada, or other countries where we, Shopify, or our service providers operate.

These countries may have privacy laws that differ from those in your country. Where required, we use appropriate measures designed to protect personal information during international transfers.

For visitors located in the European Economic Area, United Kingdom, or Switzerland, we may process personal information based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent

You may have the right to lodge a complaint with your local data protection authority.

13. Children’s Privacy

Our Site and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at info@untens.com so that we can review and delete the information where appropriate.

14. Third-Party Websites

The Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, or legal obligations.

When we update the policy, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through the Site or by another appropriate method.

16. Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, contact us at:

UNTENS
Email: info@untens.com
Website: untens.com