Refund Policy
At UNTENS, we want you to be satisfied with your purchase. Please review our return and refund policy below before submitting a return request.
30-Day Return Policy
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, the product must be:
- In the same condition in which you received it
- Unused, undamaged, and complete
- In its original packaging
- Returned with all included accessories, manuals, and components
- Accompanied by proof of purchase or your order number
Products returned without prior approval may not be accepted.
To begin a return, contact us at info@untens.com and include:
- Your full name
- Your order number
- The reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at info@untens.com as soon as possible. Include your order number and clear photos or videos showing the issue.
Once the issue is verified, we may offer a replacement or a full refund at no additional cost to you.
UNTENS will cover reasonable return shipping costs when the return is caused by an error on our part or a verified damaged, defective, or incorrect product.
Change-of-Mind Returns
For returns that are not caused by damage, defect, or an incorrect product, the customer is responsible for all return shipping costs.
Original shipping charges, including expedited shipping fees, are non-refundable unless required by applicable law or the return resulted from an error by UNTENS.
We do not charge a restocking fee for approved returns.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged or defective:
- Opened or used adhesive or gel pads
- Products showing signs of misuse, damage, excessive wear, or improper handling
- Products missing original parts, accessories, or packaging
- Gift cards
- Digital products or downloadable materials
- Products clearly marked as “Final Sale”
We are unable to accept returns sent after the 30-day return period.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different product is to return the original eligible item and place a new order after your return has been approved.
If you received a damaged, defective, or incorrect product, contact us before placing a new order so we can help resolve the issue.
Order Cancellations
Contact us at info@untens.com as soon as possible if you wish to cancel or change your order.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing or has been shipped.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 7 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.
Shipping charges are not refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.
UNTENS is not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping service and keeping your shipping receipt until your refund is completed.
Late or Missing Refunds
If you have not received an approved refund:
- Check your bank or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, email us at info@untens.com.
Contact Us
For return, refund, cancellation, or order-related questions, contact us at:
UNTENS
Email: info@untens.com
Website: untens.com
This policy does not limit any rights you may have under applicable consumer protection laws.