Shipping Information

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day. During periods of high demand, promotions, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery within the United States is:

5–12 business days after shipment

Delivery times are estimates and are not guaranteed. Shipping may occasionally be delayed due to carrier disruptions, severe weather, high order volumes, customs processing, or other circumstances outside our control.

Business days do not include weekends or public holidays.

Shipping Costs

Available shipping options and any applicable shipping fees will be displayed during checkout before you complete your purchase.

Promotional free shipping offers may be available on qualifying orders.

Order Tracking

Once your order has shipped, we will send a tracking number to the email address used during checkout.

Please allow up to 48 hours for the carrier’s tracking information to update after receiving your shipping confirmation.

If your tracking has not updated for several business days, contact us at info@untens.com.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Contact us at info@untens.com as soon as possible if you need to change your address. We will try to update it, but changes cannot be guaranteed after an order has entered processing or has been shipped.

UNTENS is not responsible for orders delivered incorrectly because of an incomplete or inaccurate address provided by the customer. Additional shipping fees may apply if an order must be reshipped.

Delayed Orders

Occasional shipping delays may occur after an order leaves our facility.

If your order has not arrived within the estimated delivery period, please review the tracking information first. You may then contact us at info@untens.com with your order number, and we will help investigate the shipment.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask members of your household or neighbors
  • Contact the shipping carrier
  • Allow up to 48 hours, as some packages are marked as delivered before arrival

If the package still cannot be located, contact us at info@untens.com.

UNTENS is not responsible for theft or loss after the carrier confirms delivery to the address provided during checkout. However, we will assist you with any available carrier investigation.

Damaged Packages

If your order arrives damaged, contact us at info@untens.com as soon as possible.

Please include your order number and clear photos or videos of:

  • The damaged product
  • The packaging
  • The shipping label

We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages. You may receive more than one tracking number, and packages may arrive on different days.

You will not be charged additional shipping fees when we divide an order into multiple shipments.

Shipping Restrictions

We currently ship to eligible addresses within the United States.

We may be unable to deliver to certain restricted locations, freight-forwarding addresses, or addresses that cannot be verified by the shipping carrier.

Contact Us

For questions about shipping, tracking, or delivery, contact us at:

UNTENS
Email: info@untens.com
Website: untens.com

When contacting us about an order, please include your full name and order number so we can assist you faster.